Política de envío

Last updated: August 22, 2026

This Shipping Policy explains how Heration ("we", "us", "our") dispatches and delivers orders placed at getheration.com. By placing an order you accept the terms set out below.

Where we ship

We currently ship to addresses within the United States only, including Alaska, Hawaii and US territories served by our carriers. We do not ship to PO Boxes for some carrier routes; if your address cannot be served we will contact you by email before dispatch.

We do not currently accept orders for delivery outside the United States. If you place an order with a non-US delivery address we will cancel it and refund you in full.

Shipping options and cost

You choose between two options at checkout:

• Standard shipping — Includes tracking. Free, on every order, with no minimum spend.
• 🛡️ Secure shipping — Replacement in case of loss, damage, or theft. A small paid upgrade. If your parcel is lost, damaged or stolen, we replace or refund it in full without you having to chase the carrier. See our Refund Policy for exactly what it covers.

Both options are delivered in the same time frame. There are no handling fees, no fuel surcharges and no signature fees — the price shown at checkout is the price you pay.

Processing time

Orders are processed and dispatched within 1 business day of payment being confirmed. Business days are Monday to Friday, excluding US public holidays.

Orders placed after 4:00 PM Eastern Time, or on a weekend or public holiday, are processed on the next business day.

Delivery time

Once dispatched, orders typically arrive in 5 to 7 business days — the same estimate you see next to each shipping option at checkout. Total time from order to doorstep is therefore usually 6 to 8 business days.

These are estimates, not guarantees. Delivery can take longer during peak retail periods, severe weather, carrier disruption or customs and postal delays outside our control. If your order is running materially late, email us at info@getheration.com and we will chase the carrier on your behalf.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Tracking information can take up to 48 hours to begin updating after it is issued — this is normal and does not mean the parcel is lost.

If you have not received a shipping confirmation within 3 business days of ordering, please check your spam folder first and then contact us.

Split shipments

Multi-pack orders are normally sent as a single parcel. Occasionally an order may be split across two parcels arriving on different days. You will receive separate tracking numbers if this happens, and you will never be charged extra for it.

Incorrect addresses

Please check your delivery address carefully before completing checkout. We can amend an address only if the order has not yet been dispatched — email us immediately at info@getheration.com with your order number.

If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and re-send it once at no charge. Repeated failed deliveries to an address supplied by you may be refunded less the cost of shipping actually incurred.

Lost, stolen or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and your building's mailroom, and allow 48 hours — carriers sometimes scan a parcel as delivered a day early.

What happens next depends on the shipping option you chose. Secure shipping means we replace or refund it, no claim needed from you. Standard shipping means we give you the delivery and carrier details so you can claim with the carrier. Our Refund Policy sets this out in full.

If your order arrives damaged, email us a photograph of the parcel and its contents within 14 days of delivery and we will replace it free of charge, whichever option you chose. You do not need to return the damaged item.

Order cancellation

You may cancel an order at no cost at any point before it is dispatched. Email info@getheration.com with your order number. Once an order has shipped it cannot be cancelled, but it is covered by our 100-night guarantee.

Taxes and duties

Applicable US sales tax, where it is charged, is shown at checkout before you pay. As we do not ship internationally, no customs duties or import charges apply to your order.

Contact

Heration
Calle Pablo Iglesias 68
03600 Elda, Alicante
Spain

Email: info@getheration.com
We answer every email within one business day.